Privacy Policy

1. Who we are

Sino-Euro Railway International Logistics Co., Ltd ("we", "us") operates this website and acts as the data controller for the personal data collected through it. Our registered address is: 5 floor, Building 8, Yunli Smart Park, Fada Road, Bantian, Longgang District, Shenzhen, China.

2. What personal data we collect

When you submit a contact form or a freight quote request on this website, we collect the information you provide: your name, email address, phone number and company name, together with the shipment details you enter (origin, destination, cargo description).

We do not collect payment data on this website, and we do not create user accounts.

3. Cookies and third-party analytics

This website uses a cookie consent banner. No analytics, advertising or live-chat script is loaded until you click "Accept". If you click "Reject" or close the banner, no tracking script is injected at all.

After your consent, the following third-party services may set cookies and collect usage statistics: Google tag (Google Ads AW-863162775 and Google Analytics 4 G-GEYWSL7LLG), Tawk.to live chat, CNZZ web analytics, and Okki (Xiaoman) analytics. These services process data according to their own privacy policies.

Your consent choice is stored in your browser's local storage so we do not ask you again on every visit. You can clear it at any time by deleting your browser's site data.

4. How we use your data

We use the data you submit for one purpose only: to reply to your inquiry and to prepare and deliver the freight services you request. This includes contacting you by email, phone or WhatsApp about your quote or shipment.

We do not use your data for automated decision-making or profiling.

5. We never sell your data

We do not sell, rent or trade your personal data to third parties. Data is shared only where strictly necessary: with carriers, rail operators and customs agents involved in performing your shipment, with the analytics providers listed above (only after your consent), or where required by law.

6. Data retention and international transfer

Inquiry data is kept only as long as needed to handle your request and any resulting business relationship, after which it is deleted or anonymized. As we are headquartered in China, your data may be processed in China; we apply appropriate safeguards consistent with this policy.

7. Your rights

Under the GDPR and applicable data-protection laws, you have the right to:

Access the personal data we hold about you;

Request correction of inaccurate data;

Request deletion of your data ("right to be forgotten");

Object to or restrict processing, and withdraw your cookie consent at any time;

Lodge a complaint with your local data-protection supervisory authority.

To exercise any of these rights, simply email us — we respond within 30 days.

8. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its revision date.